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Terms and conditions

Please review the following terms of use that govern your use of THE CLOCK FACTORY website (www.theclockfatory.co.uk). By using the website you agree to follow and be bound by the user terms. The user terms are intended to constitute the whole agreement. No information or advice given by any other means, such as on the website, by email or telephone call, will be binding.


Items may be returned in their original condition to THE CLOCK FACTORY within 7 calendar days of receipt of the item(s) for a full refund less any Postage and Packaging costs and/or gifts wrapping costs paid by the customer.
A binding contract is formed once your order has been accepted. You may cancel your order within 7 days of your purchase but a small charge will be incurred due to Paypal transaction fees. All of our ‘Personalised’ clock designs are made to order, and hence we cannot accept cancellation of your order once it has been accepted. Please note that we cannot cancel custom or rush orders either agreed verbally or in writing wanted for a specifc date by the customer. Rush orders include items required by Christmas Day, Easter, Valentines Day or any other date specified by the customer and ordered within 28 days of the date required.
Whether items(s) are returned in "original condition" is to be decided solely by THE CLOCK FACTORY and this will include any original box(es) and packaging supplied.
If item(s) are returned in a condition with which THE CLOCK FACTORY is satisfied but without their original box(es), THE CLOCK FACTORY will refund the cost of the item(s) less any gift wrapping or Postage and Packaging costs paid by the customer and less a £10.00 flat fee to cover replacement of the original box(es).
If item(s) are returned without being adequately packaged in their original box(es) or in any other such way as to make them liable to being damaged in the post, and THE CLOCK FACTORY deems that such damage has occurred, such item(s) will be deemed to have not been returned in their original condition and THE CLOCK FACTORY can refuse any refund.
Receipt of the item(s) is deemed to be the date on which Royal Mail or other carrier used say that they delivered the item.
Personalized items are non-returnable.


In the unlikely event that you should wish to complain about the goods or service we provide you can do so in writing to the following email: info@theclockfactory.co.uk. However, please do call us and we will endeavour to resolve any problem you may have. The telephone number is 020 7193 7333. This is charged at local rates.


Prices and availability of items are subject to change without prior notice.

Contract Formation

No contract will be formed between you and THE CLOCK FACTORY for the sale of any items until payment is completed. Payment will be deemed complete on either a confirmation email from PayPal to both you and THE CLOCK FACTORY, or at such time as THE CLOCK FACTORY indicates via email that your cheque has been cleared. Any email confirmation as detailed in this section, whether from THE CLOCK FACTORY or PayPal, will be deemed complete and to have been effectively communicated to you at the time the confirmation email is sent, regardless of whether or not the email is received.
Any contract can be cancelled by THE CLOCK FACTORY at any time at their sole discretion and all monies paid in respect thereof will be refunded.

Customs, duties and taxes

All duties, taxes and any other payments whatsoever incurred in relation to the importation of goods from THE CLOCK FACTORY to another country will be payable by the purchaser of such goods.


The use of this website is at your own risk. THE CLOCK FACTORY is not liable for any damage or loss whatsoever caused by the Internet or our website or any related information technology. THE CLOCK FACTORY does not warrant that the website will be uninterrupted or free from computer viruses or other malicious programs or any other technical difficulties which may cause direct, indirect, consequential, incidental or any other damage to you or any other party.
THE CLOCK FACTORY shall not be liable to you or any other party for any loss or damage suffered whatsoever, including direct or indirect loss of profit, except from death or personal injury resulting from our negligence, due directly or indirectly to any use of this website or reliance on it or its contents or any information, advice or otherwise in any way connected with it.
Nothing on this website is warranted, either expressly or impliedly, and nothing therein shall constitute advice and should not be relied upon in any decision-making. This website may include technical, typographical or other errors or omissions and THE CLOCK FACTORY will incur no liability arising from these. THE CLOCK FACTORY does not warrant the accuracy or reliability of any content, information, product or service provided by this website. Your statutory rights in relation to goods or service purchased through this website are not affected.


No liability whatsoever will be incurred by us in respect of any links contained in this website. We do not monitor or endorse any material accessed by means of links from our website and take no responsibility for the websites or material accessible via such links.


These Terms & Conditions may be changed by THE CLOCK FACTORY at any time at its sole discretion. Such changes will be intimated by the changes being posted on the website and you will therefore have been notified. The revised Terms & Conditions will take effect after a period of one week commencing from the time from which they are posted. By using the website thereafter, you will have accepted the varied terms and will be bound by them.


In the event that any term of these Terms & Conditions is judicially held to be invalid or unenforceable, all of the remaining terms shall remain valid and enforceable.

Intellectual Property Rights

THE CLOCK FACTORY owns all copyright and related intellectual property rights in and relating to the website unless otherwise agreed or specified. An individual page may be downloaded for private, non-commercial and personal use for the purpose of placing an order with THE CLOCK FACTORY or using this website as a shopping resource. With this exception, no contents of this website (including text, video, audio, audio-visual material, graphics, underlying source code and software) may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent. Such permission can be requested by emailing us at info@theclockfactory.co.uk
All weights and measures are approximate. Images may be enhanced, enlarged or otherwise modified. Descriptions are complied by reference to information available to us at the time of listing. THE CLOCK FACTORY shall incur no liability for inaccuracies in this respect but shall endeavour to refund or replace any item proven within 6 months of purchase by an independent registered gemmologist report to be incorrectly described to a significant extent. THE CLOCK FACTORY shall be the sole judge of "significant" in this respect.

Governing Law

The use of this website and its Terms & Conditions and all contracts will be interpreted, construed and enforced in all respects in accordance with the laws of England, and all parties irrevocably agree to the jurisdiction of the English Courts.

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